SHIPPING & RETURNS
Shipment processing time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Standard shipping rates apply to all domestic and international orders.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
MEZMR Kinetic Concepts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
RETURN & EXCHANGE POLICY
We know you'll love your MEZMR product. We back it up with our 30 Day You'll Love Us Guarantee. If you're not 100% happy with your product, you can exchange it for a new one or return it for a full refund as long as it is in the original condition it was ordered. Just make sure you have your original sales receipt and make up your mind within 30 calendar days from the date of purchase.
MEZMR products are designed to be played with. If your MEZMRing becomes damaged in any way you may send it back for a 1/2 price replacement.
Note: This policy will not cover MEZMRings that have been pulled or bent out of shape due to misuse.